Outpoint Tours
Booking Terms and Conditions
It is important that you read these “Booking Terms and Conditions” very carefully, as they provide everything you need to know about your legal rights, personal obligations, and responsibilities. You must not make any booking unless you understand and agree with the Outpoint Group Tour booking Terms and Conditions. These Terms and Conditions apply between the tour guest (“you” & “your”) and Outpoint Group Pty Ltd (ABN 52 666 280 986) (“us” & “we” & “our”) and they specifically refer to the sale of sports business travel packages, hospitality ticket packages for nominated events, match/event tickets and other travel services provided by us to you. These Booking Terms and Conditions also apply to any other person(s) whom you also nominate in your booking.
Outpoint Group is essentially a supplier of goods and services sold to us on your behalf by a provider(s). Your ability to cancel or amend your booking will be governed not just by our Terms and Conditions, but by those of the provider, which may be non-refundable or may be subject to cancellation fees. We have no control over, or liability for, the services provided by third party suppliers. Outpoint Group will handle your information in accordance with our Privacy Policy.
The Contract formed under any booking is exclusively with us (and no other provider). It requires you to be 18 (eighteen) years old or over and to have both the authority and the capacity to make your booking and that of any other person nominated in your booking by you. You accept these booking conditions and bind any other traveller on your booking to these Terms and Conditions. Subject to your rights under the Australian Consumer Law, each tour guest is required to make a non-refundable deposit, as specified by dollar value and within the date on our website. It is only at this point that accommodation, travel and hospitality reservations will be made in your name or in the name of those you nominate. In the event of any price increases that arise prior to you making the final payment of your booking, you will be responsible for those. We cannot be held responsible if, during that time, prices increase, or services become unavailable.
It is critical that the personal information you provide to us is accurate in every way for the purposes of the booking process. We will not be liable for any information errors, accidental or otherwise, that result in any authority or organisation refusing you entry or access to their services or facilities. In this event, your booking may be cancelled in part or in full, as is our legal right.
Bookings
BY OUTPOINT GROUP
In very unusual circumstances, we may be required to cancel a tour in full or in part, due to Force Majeure events. Force Majeure events include, but are not limited to, natural causes (fire, storms, floods), governmental or societal actions (war, invasion, civil unrest, labour strikes), infrastructure failures (transportation, energy). Force Majeure events also include epidemics, pandemics, and quarantines, and explicitly include the Covid-19 pandemic. With specific regard to sports tours, this also includes unforeseen cancellation, postponement or rescheduling of related sporting events as well as any enforced travel restrictions. We will not take the decision to cancel lightly but should this eventuate, we will not be liable for, nor be able to financially reimburse you for any expenses already incurred as part of the planning of the tour which are not refundable to us. We will, however, refund the remaining balance of payments made.
In the event that we cancel the tour for any other reason – for instance, if there is an insufficient number of registered guests to make the trip viable – we will offer you a full refund. This extends to payments made directly to us and not to any other service provider.
BY TOUR GUEST
Subject to any right you might have under Australian Consumer Law, you acknowledge that, in the event that you cancel your tour for whatever reason, all payments are non-refundable. It is for this reason that it is a condition of this booking that you ensure you take out comprehensive travel insurance. Cancellation by a tour guest almost always means that we incur additional costs. As such, every cancellation will cost the tour guest $300 in addition to any and all other costs incurred by us. Payment of change or cancellation fees via credit card may attract the applicable credit card surcharge.
Cancellations
BY OUTPOINT GROUP
To the extent to which it is possible, we will not make changes to the tour schedule or itinerary, prior to or during the tour, unless it is absolutely necessary.
However, it is important that you acknowledge that given all the variables associated with international sports tours and international travel generally, including Force Majeure events, situations beyond our control may force us to seek alternative plans. If that is the case, we will do everything possible to maintain the value and enjoyment of the tour, and you agree that we will not be liable for compensation or claim in this regard. Although it would be our last resort, you agree that we have the right to proportionately allocate any additional costs to the tour guests under these adverse circumstances.
If these changes occur prior to departure, we will offer you three choices:
1. Accept the changes and the consequent increased costs.
2. Receive a credit with us for the full value of the tour less the non-refundable costs we have incurred, valid for 36 months.
3. Ask for a full refund, less non-refundable costs that we have incurred, less the $300 cancellation fee.
BY TOUR GUEST
We understand that circumstances can sometimes require you to request changes. To the extent that it is possible, we will try to assist you with any minor changes to the tour schedule or your itinerary that you may request. It is important to note, however, that if we incur any additional costs to enact your change, we will pass those costs onto you at cost + 15%.
Changed or cancelled bookings for any reason may also incur travel service provider fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Travel service provider fees may also apply where a booking is changed for any reason and when tickets or documents are re-issued. Where we incur any liability for a travel service provider change or cancellation fee for any booking which is changed or cancelled for any reason, you agree to indemnify us for the amount of that fee. Where you seek a refund for a changed or cancelled booking for which payment has been made to the travel service provider, we will not provide a refund to you until we receive the funds from that travel service provider (which may take 12 weeks, or longer, dependent upon the travel service provider processing time). In the event we are still holding the funds, we can only provide you with a refund once we are authorised by the travel service provider to process your refund, subject to that travel service provider’s change or cancellation policy.
No refund will be made for unused tour features (for example, you not attending a scheduled facility visit or ticketed event while on tour due to your choice or inability to attend).
CHANGES TO YOUR TOUR
In the unlikely event of there being something not to your liking whilst you are on tour, you must inform Outpoint Group, preferably in writing to info@outpointgroup.com, without undue delay and we will try to solve the problem as quickly as possible.
If the problem cannot be resolved quickly, we invite you to send us your written concern as soon as possible and no later than within 28 days of the end of your tour in order that we can investigate fully. We certainly hope that we can resolve any complaints amicably with you.
If you do not follow the requirement to raise your complaint whilst on tour, we will be denied the opportunity to investigate and resolve it and this may affect your rights under your booking.
We will only consider and be responsible for claims made against us where we or our suppliers have had the opportunity to put things right on the ground. If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, then you must make any claim in writing within 28 days from the end of your travel arrangements.
COMPLAINTS
CONDUCT, BEHAVIOUR & DAMAGES
Outpoint Group’s tours are focused on the business elements of each location; however, we understand that our guests also want to have fun on our tours. Our golden rule is that if your behaviour it is at the expense of another tour guest, a staff member of any of our providers or any member of the general public, then it is unacceptable. If, in the opinion of our company representatives, your behaviour is deemed unacceptable or illegal, we reserve the right to terminate all of the tour arrangements immediately for the applicable tour guest(s) or, where applicable, the group as a whole and you will not be entitled to receive a refund for any part of the tour remaining. In the unlikely event or such behaviour, we will provide you with and opportunity to discuss any incident with us before any decision is made.
Further, you indemnify us and we reserve the right to make a claim against you for any loss, damages, compensation, costs, and expenses (including legal costs/expenses) (“Losses”) incurred as a result of your unacceptable or illegal behaviour and you agree to indemnify us in respect of such Losses.
The Contract entered into between Outpoint Group, and you are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Contract will be exclusively dealt with by a court in Victoria with the requisite jurisdiction.
CONTRACT
We will always intend to design an itinerary and a schedule that appeals to all tour guests. However, if you wish to break from the official tour itinerary to pursue another opportunity or event, then all associated costs must be borne by you.
We will not be responsible, in any way, for any costs whatsoever incurred by you, directly or indirectly, including but not limited to the cost of missed flights, late check-out etc.
EXTRA-CURRICULA ACTIVITIES
DELAYS, POSTPONEMENTS & RESCHEDULING
Many months of planning are usually invested in organising these tours. Despite this, on occasion, changes are made to the fixturing of sporting events, almost always beyond our control, about which you agree we cannot be held responsible. Moreover, often the tour group will be travelling and attending facility tours or ticketed events on the same day and there is potential for a flight or other transportation delay, almost always beyond our control, to impact attendance at a facility visit or ticketed event.
That said, in the event of such delay, postponement or rescheduling, we will do everything possible to either adjust our itinerary or seek attendance at alternative facility visits or ticketed events to maintain comparable integrity of the tour.
If we are compelled to change the tour itinerary to accommodate these enforced fixture changes, we reserve the right to make those changes without blame or legal consequence.
Please let us know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. We cannot guarantee that our chosen carrier, accommodation provider or booking class will align with your loyalty program, but we recommend that you check that the carrier will credit you with points for your booking or provide you with any other particular benefit, including (without limitation) status credits, lounge access or other benefit. It is your responsibility to check whether your booking is eligible for any such benefits.
If you wish for us to book you in a higher class of travel or accommodation to access your loyalty program benefits, we will pass on any additional costs to you at cost + 15%.
FREQUENT FLYER PROGRAMS
HEALTH: COVID-19 (Coronavirus), FITNESS, VACCINATIONS, DIETARY NEEDS, etc.
Determining whether your health, fitness, and pandemic vaccination status qualifies you for one of our tours, is entirely your responsibility. This includes every aspect of all country’s entry and exit requirements, including passport, visa, vaccination and health immigration requirements and, whilst we will always direct you to the local Embassy, Consulate or the Department of Foreign Affairs and Trade (DFAT – www.smartraveller.gov.au ) for clarification, we will not be held responsible for any tour guest who breaches the requirements and regulations of the host country/city. Any breaches of these responsibilities which might prevent you from travelling to or participating in any aspect of the tour, will be at your exclusive cost up to and including any losses which we incur as a result of your breach.
We recommend that you contact DFAT for all travel advice, relating to destinations on your tour. It is also advisable to register your travel plans with DFAT, as this makes contact easier in the unfortunate event of an emergency.
We reserve the right to not accept your booking if after taking into consideration your special requirements, condition and/or disability, we reasonably believe that your chosen tour is unsuitable, or we / any other service provider are unable to accommodate your special needs. If the assessment indicates that you will require special assistance from personnel which we cannot reasonably provide, then we may cancel your booking.
We also reserve the right to cancel a tour and impose applicable cancellation charges if we subsequently become aware of any medical condition or disability of which you have not made us aware and where we reasonably believe that your chosen tour is not suitable for you or where you are not travelling with an accompanying person who can provide the assistance required. If we cancel under these circumstances, we will not be liable for any other costs or expenses that you incur.
Whilst COVID-19 regulations and preventative requirements differ from country to country and state to state, you accept that you will willingly comply with any stated preventative measures that will minimise the spread of COVID-19 to fellow tour guests, fellow passengers, or other members of the general public. Failure to do so may result in the immediate cancellation of your tour. In such a case, you will be exclusively responsible for all associated costs, fines and penalties and we will not be held responsible for any legal action whatsoever associated with the cancellation of your tour. You acknowledge that you are aware of, and assume responsibility for, the risks associated with travelling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional health risks.
In the unfortunate event that you contract COVID-19 whilst on tour, you agree to isolate from the group at your own expense and follow all local regulations relating to isolation, prior to potentially re-joining the tour. All associated costs will be at your expense, and we will not be held responsible for any incurred loss whatsoever.
When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have. Where possible, we will do everything to accommodate these conditions. Regarding dietary requests, it remains your responsibility to check that all food is free from allergens, as we will not be held liable for any foods that do contain allergens.
Despite our best efforts to organise a tour which exceeds your reasonable expectations, coupled with our intentions to partner with reputable third-party providers, we shall not be liable for any loss, injury, delay, inconvenience, or death associated directly or indirectly with those providers or any other event beyond our control. This excludes those rights which fall under the Australian Consumer Law and cannot be legally excluded.
Whilst every effort will be taken to source alternative products, we cannot be held liable if the provider withdraws their product or service.
To the maximum extent permitted by law, our liability for any damage or loss or injury to you will be limited to the amount of any monies that you have paid to us.
LIABILITIES
On each tour, there will be a degree of photography and videography that may be used to showcase that tour or promote future tours. Through your participation on the tour, you approve our use of all images and videos in any media and promotional campaign. If you do not approve such use, you will need to advise us in writing at least 14 days prior to the commencement of the tour.
MEDIA & PROMOTIONS
It remains your responsibility to ensure that all documentation associated with passports, visas, re-entry permits, and any local legal requirements meet with the immigration regulations, government authorities and stipulations of all countries (end destinations and in-transit) on your selected tour. The appropriate Embassy or Consulate of your passport office will be able to confirm the exact requirements for your date(s) of travel. Many countries require at least 6 months validity of your passport beyond your expected departure date, and some require you to have a machine-readable passport. You must advise us if you would not have sufficient remaining period of validity on your passport or your passport is not machine readable. It is important that the name on our tour documentation (which will be transferred onto electronic or paper travel documents including airline tickets, hotel, and tour vouchers etc) matches that on your passport. Failing to ensure that your name on your passport, visa and other travel documents is identical will mean that all associated fines, payments, penalties, or financial losses that you incur whatsoever, will be your exclusive responsibility. Travel documents may be subject to certain restrictions and conditions of use which may include not being refundable, changeable by date, and maybe subject to cancellation and/or other change fees. Travel documents are not transferrable to another person.
Baggage allowances can vary from one airline to another. It is important that you adhere to these requirements as we will not be liable for any associated fines, payments, penalties, or losses as they relate to baggage allowances and excess baggage.
PASSPORTS, VISAS, PERMITS, GUEST NAMES (EXACTLY AS PER PASSPORT)
You are required to pay via electronic deposit into our bank account without fees. You will be responsible for ensuring all deposits and balances are made by the due dates shown on our website.
Payment for your tour shall be made as follows:
1. You will be required to pay a non-refundable deposit of 50%. This will reserve your place on the tour.
2. The final non-refundable payment for the balance of 50% is due 45 days before tour commencement.
If for any reason, any payment is not paid on time, we reserve the right to cancel your travel arrangements. If you are requested to make a final payment and if you do not pay it on time, we shall retain your deposit less any cost savings that we are able to make. If the balance is not paid in time, we shall retain your deposit. Your payments to us should be made to the bank account detailed on your invoice.
Deposit payments may be transferred to another specified tour guest if you are injured or become unable to travel for any reason. Note name changes may incur additional costs, which we will pass onto you at cost +15%.
PAYMENTS
All published prices are in Australian Dollars ($AUD), are inclusive of goods and services tax (GST) unless otherwise specified and are subject to availability and change. The most current pricing is on our website, which references all items included on the package and any additional extras. We reserve the right to increase prices without notice for reasons outside of your control such as (but not limited to) sizable international currency fluctuations, fuel or airfare increases or any modified or new government levies or charges.
Please note that prices can change at any time.
Airfares may be changed at any time without notice. However, airfares are guaranteed at the time of paying the 50% deposit. Any changes in flight itineraries after issuance of tickets may result in an increased airfare and any additional costs will be passed onto you at cost + 15%.
We will not be responsible for any lost or stolen baggage.
If you have a booking including flights and accommodation but you do not arrive on time, you will not be entitled to any refund from us.
Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included.
PRICING
It is important that you both understand and acknowledge that your participation on a tour may expose you to a new level of risk. We undertake to work with Australia’s Federal Health Dept to establish and refine a “COVID Protocol” in the event of an outbreak on a tour. We will also constantly monitor any warnings or expressions of travel concern published by the Department of Foreign Affairs and Trade (DFAT) and will ensure that all related safety/travel warnings are adhered to. That said, you acknowledge that any such associated risk does not in any way make us liable for any loss, injury, accident, or death that may arise as a result of your participation on the tour.
You also acknowledge that any impact, however large or small, of Force Majeure events (as specified in “Cancellations”) on the successful participation and/or completion of a tour does not in any way make us liable for any loss, injury, accident, or death that may arise as a result of your participation on the tour.
RISK ACKOWLEDGEMENT
Due to any number of unforeseen circumstances, there may be a need for us to substitute a number of service providers with those of a comparable standard. This may include, but is not limited to, providers of accommodation, all forms of transport as well as ticket/hospitality providers.
SUBSTITUTIONS
Match tickets and, in some cases, hospitality packages are included in your package. These are sourced from reputable ticket suppliers, and it must be noted that the face value of the match ticket may be significantly lower than the price paid for the hospitality/ticket package.
Upon your request, we will endeavour to source and secure hospitality packages and/or match tickets to the events we attend or other events which will be provided at an additional cost to you +15%. We shall not be liable in the event of negligence of the suppliers. One ticket, per person, per match applies. The sale of all ticket packages is final and will not be refunded under any circumstances.
TICKETS & HOSPITALITY
As a condition of booking, you are required to take out adequate travel insurance for yourself and all nominated members of your booking. You will be required to provide us with evidence of such insurances, if asked. We recommend comprehensive travel insurance. Such travel insurance should cover you and all your nominated tour guests against the cost of cancellation by you/them, the cost of assistance, including medical and repatriation expenses in the event of personal injury, accident, illness or death, loss of or damage to baggage, loss of money, personal liability insurance and other expenses. It is a condition of us accepting your booking that you have made adequate insurance provision to cover you and your nominated tour guests. Travel Insurance should be in place from the date the booking is confirmed, and deposit is paid.